Summary
Results-driven operations professional with 8+ years of combined experience in cloud-based systems, process automation, and cross-functional vendor management. Recognized as an Exceeds High Bar performer and Role Model for leadership principles at Amazon. Proven success in streamlining workflows, leading process improvements, and enhancing service quality across complex, fast-paced environments. Adept at bridging technical and business teams to deliver scalable, customer-focused solutions. Passionate about operational excellence, vendor collaboration, and continuous improvement within global logistics and e-commerce ecosystems.
Experience
DevOps - Support Engineer
Amazon - Luna Cloud Gaming | August 2022 - Present
- Delivered high-impact automation solutions using Python, AWS, and CI/CD pipelines, reducing manual workloads and improving platform reliability.
- Led internal process improvement initiatives across multiple engineering and leadership teams to enhance operational efficiency and product delivery.
- Collaborated with vendors, product managers, and QA teams to ensure timely delivery and quality assurance of cloud gaming titles on the Luna platform.
- Triaged and resolved complex issues in coordination with cross-functional stakeholders, improving incident response time and customer satisfaction.
- Recognized as “Exceeds High Bar” performer and Leadership Principles Role Model for ownership, bias for action, and customer obsession.
Senior Accountant
Topline Counters LLC | July 2019 - November 2023
- Managed revenue collections and cash flow for multi-million-dollar projects, ensuring contract compliance and minimizing risk.
- Led monthly and year-end financial closes, reconciliations, and reporting for executive review.
- Partnered with stakeholders to streamline billing workflows, improving operational efficiency.
Education
Bachelor of Computer Science - Software Engineering
Western Governors University | In Progress, Expected Completion 2026
Associate in Arts and Sciences - Applied Management
Green River University | Completed, Graduation Date May 2020
Skills
Cloud Platforms & Services
- AWS: EC2, S3, DynamoDB, CloudWatch
DevOps & Tools
- Jira (issue tracking & workflow management)
- Kanban boards (task and project tracking)
- Internal DevKits and test automation scripts
Development & Configuration
- Microsoft VSCode, IntelliJ IDEA (Java coding & configuration edits)
- Scripting and configuration management for cloud game deployments
Process & Collaboration
- Cross-team leadership and coordination
- Agile methodologies and iterative release management
- Strong troubleshooting, problem-solving, and decision-making skills