Summary
Systems-focused engineer with experience supporting large-scale cloud infrastructure at Amazon (Luna). Skilled in troubleshooting distributed systems, automating operational workflows, and improving service reliability. Strong foundation in AWS, Linux environments, and networking fundamentals. Actively building hands-on experience in data center operations and network engineering with a focus on scalability, uptime, and performance
Technical_Highlights
- Automated cloud workflows reducing manual effort by 75% using Python & AWS
- Troubleshot production incidents across distributed systems (Luna platform)
- Experience with Linux systems, logging, and service reliability
- Exposure to networking concepts: DNS, TCP/IP, load balancing, monitoring
- Built internal tools/scripts to improve deployment and debugging efficiency
Projects
Home Lab / Network Simulation
Built a virtualized lab using Linux and AWS to simulate networking scenarios including routing, DNS resolution, and service monitoring. Specifically using Ubuntu server to create test labs to replicate real world sysadmin troubleshooting scenarios.
AWS Monitoring Dashboard
Created CloudWatch dashboards and alerts to monitor system health, latency, and failures across services. This website, currently hosted on AWS, takes advantage of these services as well.
Automation Scripts
Developed Python scripts to automate repetitive operational tasks and improve troubleshooting workflows. One example being an auto invalidation lambda function to clean up old data on this website
Experience
Support Engineer
Amazon - Luna Cloud Gaming | August 2022 - Present
- Delivered high-impact automation solutions using Python, AWS, and CI/CD pipelines, reducing manual workloads and improving platform reliability.
- Led internal process improvement initiatives across multiple engineering and leadership teams to enhance operational efficiency and product delivery.
- Collaborated with vendors, product managers, and QA teams to ensure timely delivery and quality assurance of cloud gaming titles on the Luna platform.
- Triaged and resolved complex issues in coordination with cross-functional stakeholders, improving incident response time and customer satisfaction.
- Recognized as “Exceeds High Bar” performer and Leadership Principles Role Model for ownership, bias for action, and customer obsession
Senior Accountant
Topline Counters LLC | July 2019 - November 2023
- Managed revenue collections and cash flow for multi-million-dollar projects, ensuring contract compliance and minimizing risk.
- Led monthly and year-end financial closes, reconciliations, and reporting for executive review.
- Partnered with stakeholders to streamline billing workflows, improving operational efficiency
Education
Bachelor of Computer Science - Information Technology
Colorado State University Global | In Progress, Graduation Date March 2027
Associate in Arts and Sciences - Applied Management
Green River University | Completed, Graduation Date May 2020
Technical_Skills
Cloud & Infrastructure
AWS (EC2, S3, CloudWatch, IAM)
Networking
TCP/IP, DNS, Load Balancing (conceptual + practical exposure)
Systems
Linux fundamentals, logging, troubleshooting
Automation
Python scripting, workflow automation
Mike Doyle
Support Engineer | AWS | Networking | Data Center Operations
mikedoyle.wa@gmail.com | LinkedIn
Summary
Systems-focused engineer with experience supporting large-scale cloud infrastructure at Amazon (Luna). Skilled in troubleshooting distributed systems, automating workflows, and improving service reliability. Strong foundation in AWS, Linux, and networking fundamentals. Focused on data center operations and infrastructure engineering.
Experience
DevOps Support Engineer — Amazon (Luna)
Aug 2022 – Present- Automated operational workflows using Python and AWS, reducing manual workload
- Troubleshot production issues across distributed cloud systems
- Improved incident response and system reliability through cross-team collaboration
- Supported large-scale cloud gaming infrastructure deployments
Senior Accountant — Topline Counters
2019 – 2023- Managed financial operations for multi-million dollar projects
- Streamlined workflows and reporting processes
Technical Skills
- AWS: EC2, S3, CloudWatch
- Systems: Linux fundamentals, troubleshooting
- Networking: TCP/IP, DNS, Load Balancing
- Automation: Python scripting
Education
B.S. Computer Science — Colorado State University Global (In Progress, 2027)
A.A.S Applied Management — Green River College